With increased attention to the COVID-19 outbreak, each day brings more uncertainty for businesses and our communities. Our team is monitoring developments on the outbreak and are taking the appropriate steps to help support the ongoing health and safety of our employees and customers.

We know that your primary concern is making sure you are taking the appropriate precautions to care for yourself, your family, and others around you.

We have recently heard from a lot of our subscribers, and we wanted to update you on our operations and infrastructure:

• Our systems will continue to operate uninterrupted.

• Our support team will continue to stay available to you to support changing working conditions as you make adjustments in response to the outbreak.

• We are continuously monitoring bandwidth usage with tools that reveal network trends, along with performance and capacity reports to help us manage our network and internal systems.

• We have taken several steps to help ensure the reliability of our critical business processes and supporting infrastructures so that we can continue to provide high-quality service to you.

• We have asked all of our employees, including all who interact with our subscribers, to take appropriate preventative measures to help stop the spread of this disease. This includes the regular and consistent washing of their hands, limiting subscriber engagement to teleconferences and virtual meetings, and upon request, working remotely from home.

• Importantly, we have encouraged any employee who does not feel well to stay home, get well, and avoid interacting with subscribers and other employees.

Our goal at BlueDAG is to continually provide you with a premium level of service, not only throughout the year but especially during this time. We will keep you updated with system and operational changes via email. If you have any questions, please feel free to contact us.

Thank you,

Christoffer James

CEO, BlueDAG